Afrihost consumer neglect

I recently procured a fibre package through Afrihost from Vumatel. For about 2 weeks I have been going back and forth between the 2 parties with no resolution. I am still waiting on finalisation of the activation.

What has frustrated me to no end is that I have been forced to spend hours on the phone (estimated around 30 hours in 2 weeks), hanging on for feedback and listening to call centre music. There is seemingly no ownership taken by either party to get this over the line. I have been promised feedback and a call-back on multiple occasions without anyone calling me back - instead I have to go through the call centre again and start the process from the start. Always with the promise that this would be resolved within 24 hours.

This is extremely poor service and had I not been in the final stage of the process (according to at least 90% of the consultants I have spoken to) I would have cancelled and opted to go for another service provider. The problem is that there are no reliable alternatives in my area.

I was also charged for an installation where none was necessary - I am still waiting on my refund from the 'Accounts' department which I am sure does not exist.

This is the epitome of corporate abuse of consumer trust. Shocking.