LW
Louis W

1 reviews | Active since Jan 2015

05 Aug 2015, 22:33

AfriHost come on!!

Unfortunately I had a bit of bad luck with AfriHost. I asked a representative via e-mail that I want Wi-Fi at my house but I don't want ADSL/Telkom Line. He suggested to me that I buy a NetGear Router and a Huawei 3G speed stick, then insert the 3G modem into the NetGear router's USB port and share the internet that way.. Before buying I confirmed with ANOTHER consultant who also confirmed that this would work fine. They even sent me links to the products I have to buy.<br> <br> I bought those two items for R1500 and signed up for Mobile 5 (5GB data pm). Waited a couple of days and it was delivered to me no hassles. <br> <br> Setting up was a hassle<br> <br> After hours on the phone (at my own expense, and mostly clueless support staff) we figured out those two items were not compatible and the consultant scheduled a return (as I was misinformed by them). And that my account would be credited with R1500, and that I can buy the Huawei LTE router instead.<br> <br> They collected the items today and charged me R99 (how ridiculous). I don't want my account credited. anymore.<br> <br> AfriHost, PLEASE GIVE ME MY MONEY BACK TODAY!! I will buy the new router somewhere else!<br> <br> I will keep my data contract with you guys for now..

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Replies (1)
Afrihost.com
Afrihost.com's reply06 Aug 2015, 10:44
Official
Hello louiswol94,

Thank you for taking the time to chat with us over the phone.

Apologies for the inconvenience caused, we are happy to hear that you will be keeping your data account open with Afrihost.

As discussed we will be passing you over to an accounts manager to sort out your hardware problem, but feel free to contact us on *** if you require any further information or assistance.

Kind regards,
The Afrihost Team

Best regards,