Afrihost Charges you for no internet.

I recently moved into a new residence and could not pay for my Fibre for a few weeks. As soon as I had the chance I paid my outstanding amount through the afrihost app and 3 days after received and invoice for a outstanding amount, I obviously thought I paid my balance but then was advised that Afrihost still charges you even if they have cut your internet for the whole month. I must Pay R580 for internet that I didn't have. My package amount was automatically increased by R50 a few months ago without informing me and they just added it onto my premium without discussing anything with me first. Really disappointed as the agent i spoke to was very unhelpful and would rather tell me about company policy instead of trying to help. I receive at least 5 termination emails per day from Afrihost and really am considering changing my provider.