Afrihost - Cell C wireless - BAD SERVICE!!!

I signed up for a month to month fixed wireless plan with Afrihost and received my router on the 05 October 2018. Ever since I received Router and Sim, I have had issues. I would experience drop or no internet connection 8-10 times a day (if not more). When I made contact with Afrihost regarding this issue, I was advised that cell C Fixed wireless Clients has been experiencing limited/intermittent connectivity and that they were working on resolving the issue but for now, I need switch router off for 2 mins everytime I experience drop/no connection. This was already a huge problem for me.

I then get an email :

Audint ********** Attachments Mon, Oct 15, 3:53 PM (22 hours ago)

to me

Good Day I hope this mail finds you well, I am contacting you with regards to the request you made on the Afrihost site. You have indicated that you are facing signal challenges which is leading to a limited internet user experience. We would like to offer you a solution in the form of a signal booster which will resolve your challenges and offer you a true broadband internet experience. The signal booster is in the form of an antenna which will be installed upon you approval and acceptance of the attached quotation which includes an external antenna that mounts outside with a 10m cable that runs to the back of your router for a better connection and faster internet connection Please note that the quoted fee excludes traveling cost at R6.00 per km If you are more than 50 Km from our offices based around JHB, Cape Town & Durban If You are not in any of these areas we can ship the antenna with the cables for self installation through to you for the cost of R1782 inclusive of shipping. For more information or booking of the installation please feel free to mail or call me. I look forward to hearing from you.

Cost including installation: R 2,906.11"

Now this is ridiculous !

I called into the call centre to express my dissatisfaction with the service but there nothing you can do for me other than having to pay an additional R 2906.11? if i want to cancel a service I have not really been receiving, I have to pay R 999?

I don't see how this is reasonable or fair to me. I requested to speak to a manager and I get placed on hold for another 10mins?

How is this service?