Afrihost - cannot resolve fibre outage

I logged a ticket via the Whatsapp channel for a non-working fibre line and was told a fault had been logged.

A day later I was told there was no feedback and that it would take another 24 hours. The following day - after still getting mo feedback - I get told they have no answer or solution.

I am reliant on my line to work from home and no resolution is forthcoming.

Afrihost get's paid a significant sum of money every month to supply and maintain this service but only offer a stroppy response via Whatsapp and lack teh ability to provide any feedback whatsoever unless I chase them.

Reference number: IR111515