Afrihost cancels when they want

I wish there was a below one star rating.

Acc A***4 for reference

I put in cancellation for my Fibre line towards the end of February. They gave me one month free, without knowing, I accepted the one month free not knowing the cancellation will be cancelled. Reason for cancellation is that I am moving the 29th of April and will no longer use the fibre in the current unit for obvious reasons.

I called the sales desk as there is fibre at the new place, however other ISP's have better prices for the sale line provider. The sales team has no interest in assisting in keeping a long standing client.

I put the cancellation in again and cancellation date is 01/05/2024 which is fine, I would have paid the extra month.

However, today the 26th of April 2024 I noticed I have no internet connection and I log a ticket as per usual.

I phone Clear Access as they run all the Fibre in our complex and they received instruction to cancel my line at my unit.

So not only have I paid for a FULL MONTH upfront, but Afrihost cancel my line which I paid for, and more than a month before the actual end date that was communicated to me.

I will cancel my debit order with the bank as Afrihost cancelled my line which was paid for and failing to provide a service. Contractual obligation has been broken by Afrihost and I won't honor the payment for the new month

Thank you and bye!