Afrihost cancelled my ADSL without explanation - refuses to fix problem

<p>I cancelled my ADSL line and data package for 31/03/2017 as I am relocating to a new premises. This date was confirmed in client zone, when I did the cancellation. I also sent an email to ********** to confirm that the cancellation should only be processed on 31/03/2017.</p> <p> </p> <p>Afrihost proceeded to ignore my request and cancel my line immediately. I received an SMS & email to say that my line will become inactive in 5 days. When I queried why this was done, all I got back were ******* emails with nonsense information.</p> <p> </p> <p>This will mean that I cannot work for the rest of the month and even worse, my kids are affected. We don't have DSTV and rely on our ADSL connection for the kids to be able to watch Internet TV. My kids are special needs and because the internet connection will now be cancelled, we are going to suffer very serious hardship. Getting them to eat for example is going to be near impossible !</p> <p> </p> <p>Thank you Afrihost for bringing hardship to my family and stopping me from being able to produce an income.</p>