Afrihost canceled my subscription without my permission.

I have been a loyal Afrihost client since Jan 2020. Moved from LTE to Fibre in Jul 2022. Moved to a new address with the help of Anna M at the end of Feb.

This was here message to me:

Okay noted thank you, kindly please follow this steps from this link on how to relocate a fibre, https://help.afrihost.com/entry/how-to-relocate-your-fibre-line-to-a-new-address

Last night when we got home our Wifi was not working. When I asked the helpline for assistance they told me I have no account with Afrihost. How can you be a client for more than 2 years and then just cancel my subscription without my permission.

Very disappointed in the service I received from Afrihost.

PS. I always made my payments.