AFRIHOST CAN ONLY OFFER MAX. 50mbs (Don't pay for more than that)

In a nutshell:

I'm paying R2087 for 200mbs but only getting 50mbs on average. So paying more than double but getting less than half the performance. I use it for 4k tv streaming which buffers all the time. PS5 streaming at 1080p and work stuff download big files at a time.

I've logged 3 tickets to date. Nothing has been fixed. I've gotten all new CAT6 cables, new laptop. Tried different routers. Still a mere 75mbs on a good day.

I'm annoyed because they led me to believe the problem is on my side. So when I got new equipment I upgraded from 100mbs to 200mbs thinking it would fix the problem. DONT PAY FOR ANYTHING MORE THAN 50mbs is what I've learnt.

I thought maybe posting here will get me a response from a manager to tell me why my line is so bad. I've even mentioned to the technicians that they may be kinks in the fibre line a ticket ago.

If nothing comes from this then at least to you dear reader you can stay away from this ISP. The best it seems they can offer is 50mbs.

Side note: when dealing with whatsapp customer service, be sure to check your phone constantly however annoying this may be. What they do is respond an hour later to your message and if you dont reply within the minute they close the chat and you will have to start all over. It would be better if they give the customer a call but thats asking for too much I guess.