Afrihost Call Centre ill equipped

I have been trying for three days to get proper assistance from Afrihost via your WhatsApp line, by phone, and by email — but I am still not receiving the support I need. On 3 March at 12:03 PM, I made a call to your representative, Sipo Kazi, which lasted about 20 minutes. During this call, I experienced rude and unhelpful service. I am formally requesting that Afrihost: • Retrieve and review the call recording. • Send me a copy of the recording. • Explain what steps will be taken to address this matter and ensure professional service going forward. If this issue is not resolved within this week, I will escalate the matter to ICASA and the Consumer Goods and Services Ombud. Afrihost, please treat this complaint with the seriousness it deserves.