Afrihost Call center and billing department

in April i called Afrihost to cancel my Wireless LTE and i specifically asked the call center agent if i will be charged a cancellation fee and i was advised no i would not at all. Now all of a sudden i am been asked to pay R999 fee for cancellation. The Afrihost agent failed at giving the basic service and did not bother in checking with the billing department to advise me to wait at least one month to avoid paying the cancellation fee. Afrihost has giving the worst service i have ever experienced from an ISP provider and i am willing to take them to court. they want even provide you with call logs but will rather demand you pay them.