AFRIHOST BUSINESS ETHICS , SERVICING angd

1) I have received an invoice from Afrihost which have excessive charges,. One of the items charged was a cancellation fee for a product which was replaced with similar features.In other words, I changed from one product to the other similar in feature and functionality and incurred a cancellation fee.I wish I was informed of the cancellation fee upfront by their consultant but that did not happen. In my view this is day light *******, as I am still supporting the same company, with the same product but being charged a cancellation fee.

2) MY account was suspended for non-payment, I subsequently made payments as per their notice of suspension email that I received. To make matters worse, all amounts outstanding where paid but their system takes 48 to 72 hours to update. Therefore it means one will have to wait for 24-72 hours before I start operating.This is not acceptable as I believe that if you have submitted proof of payment then your services should be activated immediately.

3) It takes an average of 12 min to 30 minutes to get through their call center.One needs to spend more money calling them.If you have too many clients, make provision to ensure that they are attended to, it can not be an excuses to say "Today we are busier than usual due to excessive calls."