AFRIHOST BULLY AND ***** FROM THE PUBLIC

I bought an LTE Internet package from Afrihost on 8 February 2018 after I spoke to a consultant who guided me through the process to buy the package online from their website. I had to wait for the router as they had none in stock. When I received the router it was impossible to connect to the internet. An Afrihost technician informed me that they not have any coverage in the area at the address for which I ordered the package. They deducted two amounts from my bank account. I was sold an internet package in an area in which they knew there is no coverage. I spoke to several consultants at their sales and accounts departments to resolve the problem. During these discussions it became quite clear that Afrihost staff did not know how to or want to resolve this problem. Each one had a different response to the problem. It seems impossible to get in touch with knowledgeable senior personnel who can resolve this issue. In the meantime they keep deducting money for an ******* contract.