1 reviews | Active since Apr 2015
Afrihost blames Telkom blames Afrihost blames Telk
I HAVE BEEN WITHOUT THE SERVICE FOR FOR 18 days! <br> The response below is the same response over and over. Telkom knows nothing about the request and refers me back to Afrihost. Maybe they are doing this so that I am forced to use my (afrihost) mobile data which is more expensive<br> Good Day<br> Trusting you are well this afternoon, and thank you for your email.<br> We're still awaiting feedback in regards to 3rd level escalation. We only have feedback from Telkom with the following message. Escalated for tech to attend REF NO : 88713As soon as we receive any feedback, we will promptly inform you.Thank you for your patience.<br> <br> Kind Regards<br><br> Pure Internet Joy!Please visit your Afrihost Client Zone, [URL Removed] to activate your account, update your details, make changes to your account and packages and much much more expensive!<br> <br> Afrihost - Pure Internet Joy!<br> visit your ClientZone at [URL Removed] to get help, manage your account, update your contact and billing details, get your invoices, make changes to your account and packages and much much more.<br> Ticket ID: BHJ-***5<br> Department: Afrihost - ADSL Support
When a fault is logged on the Telkom Wholesale system, Telkom's Retail Department will not be able to pull up the details for the fault. The Fault for your ADSL line has been open since the 5th of November.
We have asked our Critical Care Team to take over your fault, and co-ordinate with Telkom to have a Technician dispatched as soon as possible. The Critical Care Team will make sure to keep you updated on the status of the fault as they receive news from Telkom.
If you have any questions or queries with regards the above issue, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
When a fault is logged on the Telkom Wholesale system, Telkom's Retail Department will not be able to pull up the details for the fault. The Fault for your ADSL line has been open since the 5th of November.
We have asked our Critical Care Team to take over your fault, and co-ordinate with Telkom to have a Technician dispatched as soon as possible. The Critical Care Team will make sure to keep you updated on the status of the fault as they receive news from Telkom.
If you have any questions or queries with regards the above issue, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.