Afrihost blames courier for non service

Our modem stopped working on Wedenesday 17 Feb, we reported it via Afrihost support on the internet. We received a response the same evening that they will arrange with the courier to pick up the router. On 19 Feb Friday I contacted Jonathan again to say that the courier have not been in contact with me to pick up the modem. Buhlebethu S rep**** that they can not give an estimated time of how long it can take but it can be as long as a week. She will give me feedback as soon as she gets details from the courier. Till this day she has not given me any feedback and the courier have not contacted me to pick up the router. Tomorrow 2 March we will be without WiFi for 2 weeks already. We paid for Afrihost data for those two weeks while we weren't able to use it.<br> <br> It is ridiculously bad service and they are blaming their courier.<br> <br> <br> <br>