Afrihost billing will not consider advice given by their call centre staff

On the 28th of July, I requested a call back from afrihost ***V- ********** 0) to discuss cancelling my dedicated server.

The agent advised that it would be no problem and although it could not be done online at that time due to billing run etc, he would refer it accounts to manually accept the cancellation.

With this advice I created support request CYJ- ********** 3 to upgrade all of my domains to separate hosting packages and move the content over and paid immediately for all the new packages.

Then a few days later, billing says "sorry" , no such cancellation can happen.

Carl M on the 5th of August, asked for some reference to the call which I gave him the agent name and the ticket (call back request number) as well as my cell number date and time.

Then that was that, I resent the details 3 times and no further reply.

SO after taking the advice of the call centre agent, I ended up paying for 2 services to do the same thing for the last month, I dont even want the money back, at least credit my account , please