Afrihost billing me repeatedly for zero usage fibre!

Hi. I desperately need help to get a refund of R1,830.90 for absolutely zero fibre used. No access was granted or set up either. Without technical support I was unable to do the setup myself. When asked for technical support they refused. I canceled immediately as it was imposing on my working hours and deadlines. I returned their router within 2 days of early August.

Between 26 July, August and 1 Sep '21 they have been freely debiting my bank account. I am made to hold on for up to 8minutes when I request a call back. Their consultants do not call back and follow up if i hangup for good reason - after 8 minutes during after hours?!?!! Part of the R1,830.90 is for R999 cancelation fee when in fact their what's app consultant gave me written assurance that I would not be liable for this fee as my line was never connected.

Afrihost maintains no record of this chat so I had to forward it to them. No follow up or discussion ensued thereafter by them except to continue billing me.

Please bear in mind I have never been given any kind of contract or written email discussion of any kind ensued since requesting fibre from this company. I have dealt with countless staff who promised to help but never do nor return calls.

I am a single mum, single income home who found employment after 2&1/2 years. To be looted in this way and deal with a company of such low values, ethics and service is beyond appalling for a South African woman like me right now! So much for Woman's Month, Afrihost, my worst nightmare!