Afrihost billing for service not yet rendered

I am shocked that their call center is so desperate for commission that they will mislead someone. When I phone it was said that in order to receive my router and ups I first have to start the process so that the items can be booked. I was informed of the courier cost and the once off for the ups. That I agreed with and that is still fine. Then Vuma contact me for the installation of only the fiber box, and that I was informed off. Then I receive invoice for the next 10 days after specifically telling the consultant that I only want the fiber from 01/05/2023, hence I am in another data contract only ending end of April. The consultant said that is fine seeing billing will only start 01/05/2023. I phoned the call center and the inefficient person keeps on referring the T&C's, my assumption due to lack of knowledge and not in the mood to assist a new client in order to get this sorted. I informed her that the router is not here and therefor the Wi-Fi box is not working. She was just ashes on with not a care. Just the fact that they will bill. I was incorrectly advice and information was misleading. I emailed ***, that is leggily their manager with the complaint, but no response was received.