AFRIHOST BEST YOU CONTACT ME

We upgraded our package in November, moved house, so we have the existing package at the old unit and the upgraded package at the new unit, so we where told that we are getting the first month free on the new unit and had to cancel the old unit via the app. Yesterday our wifi was cut, no one all of a sudden knows what is going on. The accounts is a mess, one minute you dont owe anything the next you have an amount to pay.....even after we paid....CUT THE WIFI.....id love for someone to contact me to resolve this issue, but no one has the knowledge in contacting me, as they obviously know that they cant do ACCOUNTING