Afrihost being horrible

I have had the most terrible experience with Afrihost. I have paid for my account and they confirmed receiving my proof of payment. Now I am being told I need to wait seven working days for security to unlock my account. Also I am now being told I owe R910 because instead of relocating my line when I moved house as per my request, they created a new line, now I am being penalised for something I did not even request. I am being told that managers are working from home so I cant get anything out of them. it's a sham. No wonder Trump wants everyone back in the offices.