AFRIHOST - BANK ACCOINT DEBITED WITHOIT AUTHORISATION AND NO SERVICE DELIVERY!

We got fibre via Afrihost with Metrofibre as the installers. Installation was complete a week before the end of May 2021. Only on the 1st June once the debit order went through did it suddenly work for about a week. Then for 2 weeks ongoing daily issues...no fibre...no connection! Afrihost kept blaming Metrofibre. For the last 4 days again now of July 2021 no fibre. Same story! On testing it now appears the wifi Huawei Rputer is faulty as per Afrihost. Please don't stress we get told they will courier a new one to us and take the faulty router away...no charge! I have just received an sms informing me that R249.00 was taken from my account..no invoice, no email no phone call that this would be a courier charge to collection and delivery! I called the Accpints Department...no care in the world. I asked that they remove my banking details as this is ******* to just debit someones account without authorization. I told them please cancel my debit orders I will pay via EFT monthly...thats not allowed and that's not how they do business! I rely on the internet to continue my employment at home and honestly I should have remained with Telkom...yes Telkom! This is the worst service I have received from any company! We are unable to log complaints to Management...always seems like the staff are working via call centre scripts.. Like Robots...they repeat the same thing over and over day after day when you speak to them regarding the fault. I will never recommend Afrihost to anyone! Service is shocking...I really feel for the employees they mist be frustrated there as well...same conversation just different people to talk to about the same complaints and issues...just a different day!