AFRIHOST BAD SERVICE TO PAYING CUSTOMS

I have a problem every month with my fiber. Every month I need so spent time sending photos of my internet and plugging network cables in and out of rooters. And every time I must hear that they will send it to Zoom to get fixed. This time we have moved units in the same complex and I requested that the new unit must be installed with internet. The unit already have fiber but need to get n box in order for us to have internet. Currently I'm running a business from home and when I raised this with Afrihost they simply told me to explain to my customers that I cant assist them with a service due to the fact that Zoom was on leave and even due to the fact that I requested this on the 30th December 2033 the only person from Afrihost who could log this was on leave till the and only did this on the 7th of January 2024. I had to run a cable from my old unit to have access to the internet just not to loss a income. Two day back I started to experience very low internet speed. I have reported this to Afrihost and again I was told that they have reported it to Zoom. Nothing is done and it's the 2nd day I can't provide a service to my customers due to my internet being so slow that I cant work. I have a 50 uploud and 50 download. But I'm getting 2.41 upload and 0.02 download. Afrihost just say they have reported it to Zoom and zoom will help you when they feel like helping you. As I'm paying Afrihost I feel they need to make sure Zoom get there customers problems fixed but you will not even hear from Afrihost on a updated of your logged case. But every month Afrihost get there installments but customers are left without internet.