Afrihost bad service

Placed my order on the 16 July 2019 for a fibre connection with Afrihost. The only responds I got after multiple attempts to find out what the delay was, was that my installation was still pending assessment. I do not understand this as there is a fibre connection already attached to my house.... I have moved from Telkom to Afrihost thinking I'll get beter service with Afrihost. I was seriously mistaken. As of 16 July I have not had any communication from Afrihost regarding my installation. Afrihost do you honestly think this is good service??? If I do not get any satisfactory response regarding my installation, I will be cancelling this service, even before it begins, and will be looking for a more competent service provider