Afrihost bad service

I have ordered an LTE package with Afrihost before the 18th of December 2019. up until today that package is still not active. after receiving the package i waited the required 3 days for the sim to activate which never happened. after contacting them multiple times and every time being given an invalid MMI code that will force activate the sim which also never happened i have been told that the sim is broken and a new sim will have to be dispatched. that was on the 6th of Jan. The new sim was only dispatch eventually on the 9th of Jan. weeks after the original order. I am a student and need internet for my studies. i ordered things in a way that as soon as my old contact was done on the 1st of Jan 2020 the LTE can kick in. yet here i am going to sit another weekend with internet with the only excuse being sorry for the inconvenience as if that should magically help me with access to finish with my Thesis. and also still no urgency to have this resolved. at the rate things are going now i might have internet again a month after placing the order although they advertise that delivery is 4 to 5 days.