Afrihost Bad Service

Afrihost is a constant struggle when it comes to billing. I moved houses and was billed twice. The account was rectified after a call and discussion with the whatsapp help group. When we selected our line to be moved, for some reason it increased my line speed and thus my installment, could have been an error on my side as the interface is not very friendly. I paid my account according to my normal bill. When I received my invoice, it indicated that I was R232 short on my payment. I acknowledge that the amount is outstanding. Today my account was suspended without notice or warning or a request to pay. I contacted the accounts department and requested that they unsuspend me and that I would settle the amount tomorrow as the amount owing was not even a quarter of the instalment amount outstanding. I was told that it is an automated system and that it cannot be done. My account is not in arrears for even a month and my account is suspended. The staff are not willing to assist or even go the extra mile. It is absolutely shocking the service I have received.