Afrihost bad service!!!

Afrihost occasionally goes offline,its a public holiday aNd we are home BUT CANNOT ACCESS THEIR TOP UP OPTION!!! does it take the WHOLE DAY TO FIX???? WE are on a top up option AND CANNOT TOP UP TO GET DATA ON A PUBLIC HOLIDAY!!! Afrihost you are not THAT EFFICIENT ITS DISSAPOINTING!!! BAD SERVICE!!! Think twice on these providers that do not have a back up plan!!!!!