Afrihost bad service

We have made payment for account number A ********** 1 on Friday, the 10th of August 2018, today is the 15th and the account is still suspended. When I wrote to the business they said that they no longer accepting manual payment but the payment went through and there was no announcement that in an event where the account has been suspended there will be no manual payments accepted. I feel very compromised by Afrohost after having been their loyal client for 3 years.