AFRIHOST BAD SERVICE

My firm joined Afrihost in May 2018. We signed up for a 20GB capped data bundle package which is utilized by only 3 staff members from monday-friday. We do not download, all we do is utilize our emails and linkedin or pnet. In the Month of May, 20GB was depleted in the first week and we topped up on 10GB x 3 to date. When technical support was contacted for assistance they advised that they are not on the "Softcap" facility. In the 20 years of business this has never occurred before.