Afrihost bad customer support

I spent an hour and a half with a Ln Afrihost technician on 28 Jan 2025 trying to connect to the internet. I've signed up with Afrihost for a WiFi package. To start off with my Afrihost router arrived late because they had run out of stock, but no communication until I asked. I was given a ticket number on the 28th to sort out my internet problem. Today, 30 Jan 2025, still no internet and no communication from Afrihost. So I contact Afrihost again. Another hour of the same do this do that, send pictures, send a short video, and still no internet connection. So I get another ticket number and when asked about my previous ticket number the technician tells me rhe ticket was closed because nonconnection was found. Not a word from Afrihost to tell me this. In the meantime I have my 1st monthly invoice ready from Afrhost which needs to be paid. I am informed by the technician today that my ticket will be attended to within the next 24-48 hours. I'm not holding my breath. This is unacceptable service from Afrihost.