Afrihost bad customer service, not willing to go extra mile for their customer

So i signed up for a month to month contract with Afrihost, got my simcard 5 March, on the 6th i sent various requests because it didnt work in my mifi router, i was told to check my APN settings which still didnt work, it was back and forth with customer service and then was told my mifi router is not compatible, i then requested for an alternative, meaning something to swop my current package sothat i dont loose out on my money, days go by nobody confirming i cant do the swop or get a refund, on the 16th according to Afrihost they told me no refund will be granted i heard today, so my thing is why take 2 weeks to tell me this...you debited my account a week before i received the sim, then only to find out the simcard is not compatible with jist any device, if you a business your customer comes first unless they asking for something that is unreasonable and i dont think this is unreasonable. I mean who has money laying around to waste...i would suggest dont go with Afrihost because they will not go the extra mile in helping their customer, once they have their money they basically dont want to help you any further. As I was told today by Afrihost "no refund is possible even if you havent used the data on the sim or swop to a other alternative"