AFRIHOST BAD

I’m a client of Afrihost for the past couple of years. Earlier this year I requested to upgrade to a 4mb line. They told me in my area I’m not able to get a 4mb line because of Telkom’s lines. The past 4 weeks I’m experiencing really problems with my connection. Afrihost logged a complaint with Telkom. Telkom come to my house and tells me that the line speed is perfect on their side and my router have no problem. I’ve asked the guy regarding my line speed - he told me in my area I can get up to 10mb line. I just need to call Afrihost and ask them to request an upgrade on my line fron Telkom and then they have to upgrade my package on their side. I’ve called them, the guy who assisted me was very helpful and assisted me with the process. Still my line speed is NOT correct! I now have a 4mb line but actually only receive 0.10mb/s!!! Since Friday Afrihost DIDN’T contact me regarding this problem. Afrihost’s service are really bad and their passing the buck!! According to them the problem are always on Telkom’s side!!! Bad bad service and I cannot recommend them!!!!