Afrihost

Requested line speed upgrade on the 30th March. Spent hours on the WhatsApp line trying to get the upgrade processed got asked to do the same tests every time I got hold of someone and at times they would only connect the next day. Contacted WhatsApp line 11 times over 13 days and got asked to do the same tests every time and was told every time it would be escalated. Opened a number of tickets and got told the line speed has already been done. The last ticket the agent Ryan SH said they and TT Connect have processed the upgrade and the fault was due to my laptop which was only connected to the Afrihost router when they requested me to connect to test the Afrihost router. Ryan tells me the reason I'm not getting the upgrades speed is due to my laptop plugged directly into the TT connect router. My laptop isn't and has never been connected via cable or wifi to the TT connect router. It's been 16 days with zero results from this company.