Afrihost

Again poor service. I queried my wifi not working at first helpful but never gave me ETA on my query and had later when following up said i must wait 24 to 48 hours which is unacceptable as i was not made aware of such period. Then i was put through to a so called supervisor which in actual fact was only an agent whom proceeded to laugh at me and make fun of me within her office and thought i would notice it in her voice and not hear her colleagues laughing the back round. She then tried to deny it and after blaming her colleagues apologized for not taking me serious her name Matobela and she didn't want to give me her surname. When she knew she was in trouble she put me trough to tandiwe who suddenly could give me an answer in 2 minutes saying that the first operator had to tell me that my feedback from the LTE department was that i have to put the telkom sim into my phone as there is no telkim towers down in my area it might be my router that is 2 and a half months old. I must try and they will call me back in an half an hour after giving me the settings to use it from my phone. Well they only phoned me after almost 2 hours. When i said that it seems like the router she proceeded to tell me that i must pay for pickup for the router to send me a new one if it was indeed broken which it is because it does not read my sim card. My router is still under warranty as i bought it at R1500 and all must be covered under that warranty. So they must credit me for the faulty device and come collect it i they want it back i had nothing but trouble with then from day one.I will not reccomend them at all