Afrihost Assiblief : Support What Support

I was very satisfied with the Afrihost Pure LTE Uncapped service. I live in a rural area with no access to fiber, so LTE is an excellent option. I receive average speeds of 75 - 110 Mbps.

That all changed about a month ago when I decided to purchase an additional LTE package for my kids playing games. For about a week, all was going well, and then suddenly, my speed was throttled to 5 Mbps between 13h00 and 23h30. This is on both of my uncapped accounts. Afrihost support claims I'm not throttled. Explain then how I can have speeds exceeding 170Mbps early mornings between 02h00 and 09h00, and don't tell me it is traffic because after I complain, it is fixed for about 1 hour, then you apply the soft throttling again. Now, it's been more than three weeks, and no one has even tried to sort this out from support or called me back. If I phone in, my ticket references are always bogus, and no one knows where I'm getting my references.

I'm sick and tired of Afrihost and will be canceling my entire portfolio, not just the LTE offering. Do not use them if you need support from someone.