Afrihost are turning into Telkom

I have been a loyal Afrihost fibre internet customer for years, and consistently enjoyed excellent service and great value for money. Today, on Friday the 13th, it all came crashing down. Our fibre connection died early this morning, owing to an OpenServe network outage in our area. I work from home, which compounds my frustration. In the past twelve hours I have contacted Afrihost three times, and still they remain vague about the cause of the outage, whether OpenServe are actually attending to the problem, or when we can expect service to be restored. When I contacted them the third time, I was met with nonchalance and cheek, and summarily told that if I wanted to cancel my Afrihost account and move to another ISP, I was welcome to do so. Perhaps I should! MetroFibre have their own fibre network, after all, and don't have to wait on OpenServe -- who are basically Telkom with a different logo ...