Afrihost are *******

I have been battling with Afrihost for the past 3 months. Constant apologies amount to nothing of which I have email proof. It started when I wanted to change to a different package with them and the consultant was misinformed of the promotion they were running. 2 days later I called back as I received an invoice for the new package which was incorrect as I hadn't even received the sim card. At that point I cancelled the package with them and moved to another service provider. A month later Afrihost invoiced me and I contacted them to remind them that I am no longer a client and they then credited the invoice and I wasnt charged. In the meantime the courier company was harassing me for delivery of a package that I cancelled a month ago. The following month this happened again and I called afrihost and was given the same apology and assurances the matter had been resolved. Now in the 3rd month I receive an invoice for a cancellation fee of a contract awhich I never had with them. keeping in mind that even when I was with them I was on a month to month package and no contract. I once again contact them and they once again apologise and inform me that a the invoice has been credited......Absolute BS. I looked at my bank statement today and they've taken R999 for a cancellation of something I never had for a package that I never used and from a service provider who for the past 3 months hasn't provided me with anything but a massive headache and immense fristration.....Pathetic, arrogant, Useless