Afrihost are *****s,

Afrihost has the worst customer service, also they insist on charging clients even when they do not provide the service they promise, In January I opted to cancel my subscription with Afrihost due to me not being able to afford the monthly subscription at the time, Afrihost Retention team then contacted me and offered me a payment break not to cancel with them, i in turn accepted and they provided me with a credit note for February, They then stilll went and debited my account for the monthly premium, i Then reversed the amount at the bank, with this the bank double debited inturn putting me in a months areas, with not understanding what has happened theythey threatened to cancel my servise after numerous emails and whatsapp conversation i finally found out about the double reversal, I at this point beginning of March had My supscription canceled by Afrihost based on my failed January payment. For the entire period of March i had no Wifi Service from Afrihost, on the 27 March i made the payment of R700 for the outstanding payment for January, and then started the process to have my connection restored, with this i whatsapped Afrihost and they advised thet my next premium will be on the 1 April and with this i agreed, Now Afrihost has gone and Debited me on the 30 March and on the 1 April, Now Afrihost is expecting me to pay for a month where they did not provide me with any service for the entire month, now they are expecting me to pay double, i do not mind paying for the month of April but i can not ay for a month where they did not provide me with ant service, this was the initial reason i wanted to cancel based on me not being able to afford, now Afrihost are placing me in a difficult position when they just should have left me to go and not offer me the month free and still debiting in any case, dealing with the accounts department and their client services team is super difficult and has frustrated me to the core, i have reveresed the March payment based on no servoces rendered and now Afrihost is threatening to cancel my service once again, then to top it off they comunicated that as of the April they will have an increase in premium witch i have no problem with, but the March premium they have taken has also been increased witch does not make sense. this is the worst service i have ever encounted and i refuse to pay for a month they did not service me for, if this means this is the end of my relationship with Afriost then so be it, but i hope others no that they charge you even if they cancel your servce and provide you with no wifi access, The word "******" is what comes to mind.