AFRIHOST ARE ******* AND ****MERS

I arranged to have fibre connected at my premises. I confirmed coverage on the Afrihost website and having confirmed coverage I placed an order with Afrihost. They deducted money from my account for the delivery of the router. I received the router after a week and following that, there was no communication at all from them. I then contacted them to find out what the issue was, the whatsapp rep then told me that I did not actually have coverage, even though I checked and the website gave me the green light. I then opted to cancel the contract. They were supposed to collect the router from me.

I was not contacted at all by Afrihost or their courier to arrange the collection. All of a sudden, I'm getting threatening emails saying that they're gonna charge me for the router. I have since then contacted them daily for them to arrange collection of the router, which they still have not done. Following that, they called me at 7:29am, which is outside of working hours, and I was getting ready for work so I missed the call. I immediately made contact when I realised I had missed the call and they reassured me that I would be called again. I was not. I tried to call myself and got nothing.

They then deducted the amount from my account, which I found to not only be angering, but outright wrong because I have been emailing and doing the whatsapp chats and calling to arrange pick up. I subsequently went to my bank to reverse the debit and block them from my account. They sent a threatening email saying that I am in arrears, to which I responded by trying to email them, call and whatsapp. The agents all say that my account is blocked and they are unable to assist me.

Now I am trying to unblock the account so that I can have ANYONE try to assist me and they are asking for my personal documentation (ID and bank account confirmation) which I refuse to provide because I am not giving them permission to have that information. I am still waiting for the courier/ Afrihost to contact me.

I am absolutely fed up with this company and I will not be bul**** by them for their own incompetence.