Afrihost - Appalling Service or lack that of

I have been a customer of Afrihost for a few years now. No hassles. Since now when I move house at the end of January 2018. Having moved areas this meant I needed to change my package and be reinstalled etc.

I was told 1 February 2018 the new package will come of effect and my line will be active. All good and well I get the link stating I am active yet could not connect. Now I am no IT expect so of course I could not connect. So I try calling Afrihost and long story short after a few calls and emails , I am still waiting o someone to call me back and assist me.

Seeing as no one bothered to get hold of me I sent a cancellation request. Note I have now been without internet for almost a month.

During this period my account was debited . I had queried this and was told that my account would be credited. This never did happen. Only to find that they debited my account again this month.

I work 16hr days and therefore can not effort to call and sit on hold. This is why I had email and rely on email communication. Today I managed to get hold of their accounts department, and still no news as to when I will be credited but they was to charge me a cancellation fee! How can you change we a cancellation of a product that One , you have not installed and two, I have not used!!

Still no light on my account being credited..