Afrihost and Vumatel, worst service ever experienced in my entire life

I app**** for a fibre package on 16 Feb. After numerous interactions with the Afrihost call centre, a Vumatel team eventually arrived here on 5 March.

They dismantled my current installation and installed a new box and line ( breaking one of my pictures in the process).

They then left and said that a different team would come later that same day to finish the work on the outside box. Nobody came.

Late afternoon I received an email from Afrihost telling me that my line was active.

At the same time, they deducted both the full installation fee as well as the monthly internet premium from my bank account!

It is now four days later and the line is still NOT active. Despite phoning the call centre everyday and getting false promises of escalating the request, I am still without internet (and out of pocket).

It is now 3 weeks since my original application for an internet service!

This is totally unacceptable, absolutely shocking "customer service".