AFRIHOST AND VUMATEL IS A *** STORY

The utmost worse ever!!!!the fibre goes off and on and I contact them two to there times a weeks and all they do is log a fault and promise a follow up and that vumatel will send technician's out which never happens.its been going on like this for the past 4 two 5 months and when they did send technician's out the 1 time they did not Evans left me know they coming they just showed up amd said they where for the fibre.on top of that I asked them why this happens the one guy had the nerve to say its the infrastructure and its will happen now and again..what kind of answer is that ?from a supposive professional serveice.the agents on the calls from afrihost say its vumatel and the agents from vumatel says its afrihost?the circle they go in and on top of it when when you explain to the afrihost call center agents the situition they get more upset with you and start giving attitude.tried to speak to supervisors and they always busy with what?is there job not to over look the agents on there teams and make sure there clients are sorted ? Im at the point to cancel them and the agent have the nerve to say it won't change anything??!!and that I must cancel on my own side.how can we play for internet and it works half a month end get billed a full month