Afrihost and Vumatel. Give me my money back or do the job.

My story as follows: I am a new customer and have not even started my journey with you and am considering whether I should just find another service provider already. Moving into a new home on the 9th March. Was proactive, did research and app**** to Afrihost with Vumatel as their partner on the 1st February, They said two weeks for installation form the time they debit you for installation. Money was debited off my account on the 3rd Feb. I got a note that Vumatel was requested to schedule an installation : ISP-677982 on the 22 Feb. This is where it went wrong. My money was taken 20 working days ago and Vumatel have not called for installation. I have done my part on every avenue. App**** in enough time, paid the money, etc.. Shocking service from both parties and I get told they have a technical glitch. I have now got a new reference number -ISP-683521 and get this response from Afrihost - 'Please note the order seems to not being validated correctly on the Vumatel side hence you haven't been called. The order is not picking up correctly. Correct escalation made and we are awaiting validation and they shall call'. I have heard nothing about installation. I did my part in the contract by signing up in enough time, paying, etc. and Afrihost and Vumatel have not done theirs. Vumatel is now over their 14 working days since I got debited for the installation. This is not a goodstart to this relationship at all! Give me my money back or do the job.