AFRIHOST AND VUMATEL are the worst

Exceptionally terrible service. I've been waiting for almost 2 months to get my line activated. Everytime I call I get a difference excuse, either I need to send line release reference, or Vumatel has two serial numbers for my Fibre box or I need to send proof address. I've lost count on the number of times I've sent supporting information. Keep on getting told my issue is escalated and I will get feedback but no one contacts me until I phone them. Service delivery is non existent. Whats app line has people that can only give stock standard responses that offer no resolve. I've been on hold for more than 40 minutes at a time and then the call just cuts.