Afrihost and Vumatel a waste of time and money!

If you were considering Afrihost as ISP for fibre... abso****ely reconsider!

We app**** for fibre on 31 March 2021. They deducted R1500 for installation. After checking when installation will occur, they billed us R249 for router delivery. Router arrived. Again after numerous follow ups, Vumatel eventually came out to install fibre line on 21 April 2021. We were told as soon as the light stops flashing we can contact Afrihost for quick activation. So it happened that the PON light was solid green. Eversince then we have been in contact with Afrihost via whatsapp. Using hoards of our own personal data to send pictures od our setup and everytime we end with: "Seems Vumatel has not provisioned the line yet, we have logged a ticket."

We never received one response from Afrihost, always having to follow up. Yet more tickets were logged. Hours spent on pointless tests. We were further billed for the Vumatel box. All of these extra charges we somehow 'overlooked' when we app****.

Vumatel eventually came again last week Friday and we had to wait another 48 hours for the light to stop flashing. Once again we went through the 2 hour ritual on whatsapp only to establish that the line is not yet provisioned by Vumatel. But wait for the best part......

This morning we were debited with R907 for our subscription with Afrihost, but we are not connected. So far we have docked up over R2800 for absolutely nothing but frustration.

All this frustration is not worth it really. Should have sticked to 5G.