Afrihost and Vumatal POOR SERVICE

I’m GATVOL of getting poor customer support services from Afrihost. I’ve been struggling for almost 2 weeks now with my poor wifi connections. I’ve emailed them, logged severely tickets and all they van provide me is steps to do a speed test where i have told them the line is FINE it’s not the line, i even received an email of them saying it’s not the line it must be the router of the fibre box. They then proceeded to STILL tell me to do a speed test, i advised them that I don’t have a laptop to do so and they said i need to BORROW a laptop???? Are you kidding me??? According to them if they don’t send enough evidence through to vumatal then Vumatal will just close the logged ticked??? What nonsense is that? I’ve been begging afrihost to send vumatal out to come and check the router and fibre box and they keep telling me to run a speed test !!! FOR WHAT??? I don’t know what to do anymore, i can’t use the wifi as it’s not even working and afrihost DOESNT HELP ME!? Do better VUMATAL AND AFRIHOST!!!!!!