AFRIHOST AND VUMA WORST COMBO EVER

I recently moved homes and was advised by the Afrihost chat centre to click on a link to follow the steps to have my vuma fibre line moved to the new address which I did on 28/12/2024 and even made the payfast payment on the same day, and was given a ref number and was advised in the next few hours I will connected, i followed up on 29/12/2024 and was advised it takes 72 hours, i was not happy as this is just a migration to the new home as there is FIBRE INSTALLED already, I followed up again this morning and was advised by the chat agent that said "connection failed" as the router might not have been powered, which was not the case..Here I am no fibre connection and paid 2 days ago and neither VUMA or AFRIHOST is taking responsibility and I know REFUND will be like pulling teeth without anastatic.