Afrihost and Vuma Reach BAD SERVICE

We purchased a new fibre line through Afrihost and Vuma Reach as we moved into a new complex. Our application started 03/06/2024 Initially there were problems on their system regarding the previous tenants' connection which was cleared mid June and we made our payment. To date we still do not have Wifi. We have a payment for June and a payment for July and no Wifi. When we call the Afrihost call centre, all they say is 'We are escalating the matter' 'We will call you back' We have been calling twice a week and the supervisors never want to take the calls from the agents. I held on for 26 minutes today while Boitumelo was trying to transfer me to Thabo (instead of trying to assist)Thabo's supervisor told him to manage his call as he was not prepared to speak to me, and said that they would call me back today. While being transferred the call was cut and no one has called us back. When we contact Vumatel they say that it's Afrihost's problem and Afrihost says the problem is with Vuma. These companies, the supervisors and certain of the agents do not care about their clients at all. But the debit orders keep going off.