Afrihost and Vuma poorest service and *********** staff

I am appalled by the service receive from Afrihost and Vuma I cancelled the service for one of my subscriptions with Afrihost which the network provider was Vumatel, on 1st of July. On the 8th of July, Afrihost retentions department sent an email and I confirmed once again to cancel the service. Despite my clear instructions, I have been charged for a service beginning of August, which I had cancelled and I no longer live at the address. This is unacceptable. I am requesting an immediate refund of the unauthorized charge. I expect the money to be returned to my account today. If this issue is not resolved promptly, I will have no choice but to take further action. Furthermore, I received an email from Afrihost, that the refund will take 14 days, Then today, 16 August, they told me that the new tenant made use of the internet, I am beyond dissappointed, how is this even possible, when it's on recording and in writing to cancel the one subscription, the beginning of July, yet they took the funds, then tell me this