Afrihost and Vuma are very unhelpful

I have had the worst experience with Afrihost and Vuma. Firstly you need to pay to get the Vuma technicians out. The vuma agent called to make the appointment for 14h30 on Monday 17 May. I get a call from the technician on Sunday 16 May to change the time to 08h30 as it will take 30min to install. The technicians arrive at 08h30 and finish at 10h00 while in my meeting I had to excuse myself to sign them off and let them out. Afrihost send me the login details and it works... until 17h00 on the same Monday (17 May). Since then I have not been able to connect nor can any of my devices pick up the router. I have logged it with the Afrihost WhatsApp team since Tuesday as the Vuma team tells me they are not responsible for the Internet provision. It is Thursday and all I am told is that the matter has been escalated here is the ticket number but no solution. I have since cancelled it, to be told it will be in effect on June 01. I am so disappointed in both Afrihost and Vuma tel.