1 reviews | Active since Jun 2015
Afrihost and Telkom billing me
I have been a customer with Afrihost for about a year now and I took a 4 MB uncapped adsl package with line from them.<br> I reported to Afrihost a couple of months before that Telkom is billing me for the line rental while I was paying Afrihost for the line rental as well. The answer I received was that it is for the calls I made on the line. I have never made a call on that line.<br> Last week I wrote to their accounts department again requesting some clarity on this billing. I attached all my Telkom bills which I have been paying myself and the answer I received was that Afrihost is paying the line rental fee as they are administering it which I find extremely strange because if they ever paid my line I would have been in credit but obviously they have not paid anything and just collected my money will I am paying for my line. <br> My experience is never to trust them again to pay something on my behalf even if they claim they do.
We are sincerely sorry about the mixup involving your billing.
We have tried to contact you on the number provided without success.
We would definitely like to resolve this issue with you. If there is a dispute in billing, we are sure it can be resolved one way or another. Please email us on *** so that we can start engaging with you toward a final resolution on the matter.
Kind regards
The Afrihost Team
Best regards,
We are sincerely sorry about the mixup involving your billing.
We have tried to contact you on the number provided without success.
We would definitely like to resolve this issue with you. If there is a dispute in billing, we are sure it can be resolved one way or another. Please email us on *** so that we can start engaging with you toward a final resolution on the matter.
Kind regards
The Afrihost Team
Best regards,
